Support

Starhaul Online — multiplayer space arcade

Something broken, or a question the game does not answer? Write to us. We read every message.

Contact

E-mail: alan@ziewnull.com — we reply within 24 hours.
Phone: +48 511 243 011

Frequently asked

Does the game need an internet connection?
Yes. Starhaul Online is a shared world that keeps running for everyone at once, so it cannot be played offline. The world has one clock for all pilots.

The confirmation code never arrived.
Check the Spam folder first — that is where it usually is. The code is valid for 15 minutes; if it expired, request a new one on the same screen. If the letter does not arrive at all, write to us and we will look at the delivery log for your address.

I forgot my password.
"Forgot your password?" on the sign-in screen sends a code to your e-mail. This works only if your address is confirmed — without confirmation there is nowhere to send it, which is why the game asks for confirmation early.

How do I change the language?
The language selector is on the start screen and in the pause menu. Thirteen languages; the game picks yours from the browser or system on the first visit.

How do I get my data or delete my account?
Pause → Profile → My data. "Download my data" gives you a single file with everything the server stores about you; "Delete account" removes the account and everything attached to it, including private messages, permanently.

Someone is behaving badly, or a character said something wrong.
Open that pilot's profile (tap their name in chat) and press Report. For a bot character there is a report button right under the reply. Reports reach us with the surrounding messages attached.

Is the game free? Are there ads?
Free, with no ads, no analytics and no in-app purchases.

How old do I have to be?
13 or older. Under 16, many countries require a parent's consent for processing your data.